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May 15, 2020

In his book Remarkable Retail, Steve Dennis outlines the strategies that retailers can use to create a customer experience that leaves shoppers wanting more. In this interview, Steve explains which strategies will help retailers the most as they cope with the COVID-19 crisis.

James Cook is the director of...


May 7, 2020

The impact of COVID-19 restrictions will affect some restaurants more than others. Many people will be slow to return to sit-down dining, even after restrictions are lifted. Some chefs may even abandon their restaurants for food trucks or delivery-only operations.  Ken Higman is a director of foodservice consulting at...


Apr 21, 2020

When we take America out of social distancing, will shoppers go back to their old ways? Emily Albright Miller, VP of Strategy at Big Red Rooster talks about the changing consumer behaviors that we should expect in a post COVID-19 reality. 

James Cook is the director of retail research in the Americas for...


Apr 9, 2020

Bank branches have seen regular transactions shift online and to ATMs, but the branches that remain are proving that human interaction is still valuable. In this time of COVID-19 when bank branches have been deemed essential services, we look to the trends that are changing banks and how we use them. Walter Bialas...


Apr 3, 2020

Small businesses and charities are adapting to COVID-19. Jenine Wright of Fit Life tells how she quickly transitioned her fitness classes online. Anelise Tubinis is a photographer whose business is on pause and has found a new way to photograph the families in her community. Lori Mabardi explains how the Cater Cares...