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May 15, 2020

In his book Remarkable Retail, Steve Dennis outlines the strategies that retailers can use to create a customer experience that leaves shoppers wanting more. In this interview, Steve explains which strategies will help retailers the most as they cope with the COVID-19 crisis.

James Cook is the director of...


May 7, 2020

The impact of COVID-19 restrictions will affect some restaurants more than others. Many people will be slow to return to sit-down dining, even after restrictions are lifted. Some chefs may even abandon their restaurants for food trucks or delivery-only operations.  Ken Higman is a director of foodservice consulting at...