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Nov 29, 2018

Online food delivery marketplaces like Grubhub, Uber Eats and DoorDash bring the food from your favorite local restaurant into the comfort of your home. Yet most people know little about how these services operate behind the scenes. Liam Oliver, who wrote about it in an article for Modern Restaurant Management,...


Nov 15, 2018

Alina Díaz of Cassandra explains the differences between Millennial and Gen Z shopping habits, why young shoppers prefer stores in side streets over high streets, how human connection is still important to the shopping experience and why recent Timberland and Google Hardware pop-ups were successful.  Sarah Quinn of


Nov 8, 2018

James Cook goes to Soho in London's West End to visit apparel stores that also sell food and drinks. Ken Higman leads the tour of Toms Shoes, Arket and Sweaty Betty. Alina Díaz of Cassandra explains why shoppers find this new trend appealing. Kate Edwards tells how the Sweaty Betty store experience got her to buy their...


Oct 25, 2018

Kaisu Pienimäki and Tero Lehtonen give James Cook a crash course in Finnish retail. They visit the flagship Stockmann department store in the midst of “crazy days” (Hullut Päivät), a mega sale akin to Black Friday in the U.S. They talk about retailers that have opened and closed in Finland, the businesses that...


Oct 18, 2018

Online retailers are opening at least 850 bricks-and-mortar stores within the next five years. James Cook talks with Taylor Coyne about the details of a new study that tracks this expansion.  They visit a Parachute Home store in the Silver Lake neighborhood of Los Angeles, the bath and bedding digital retailer's fourth...