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Feb 7, 2019

Elizabeth Segran is a staff writer at Fast Company. She says that people don't want robots in their lives nearly as much as executives think they do. A recent Oracle consumer study appears to support that belief.  Elizabeth talks about where that disconnect comes from and what she thinks shoppers really want.

James Cook is the director of retail research in the Americas for JLL. 

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Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.