Jan 29, 2021

Picking up an online order can be the fastest and easiest way to buy something. Or it can be a huge pain.  Carlos Aragon with Ipsos talks about how the spike in demand for online orders has been experienced by consumers. How retailers are doing a good job and where they could be doing better.

James Cook is the director of retail research in the Americas for JLL. 

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Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.