Jul 25, 2025

Mickey Papillon leads tech strategy for Irvine Company. He discusses the influence of technology on the shopping experience, including EV charging stations, AI, and the use of mobility data for strategic decision-making. He talks about using technology to enhance customer experience from online product discovery to in-center navigation. The conversation also covers predictive analytics and robotics, exploring their practical applications and impact on retail environments.

James Cook is the Director of Retail Research in the Americas for JLL. 

Subscribe: Apple Podcasts | Spotify 
Listen: WhereWeBuy.show 

Email: jamesd.cook@jll.com 

YouTube: http://everythingweknow.show/

Read more retail research here:  http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.