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Jan 17, 2021

Sucharita Kodali, the retail industry analyst at Forrester joins James for a look back at the year in retail and a look forward to 2021.  With vaccines rolling out and an expected return to cities, travel and experiential shopping, it's a hopeful future.  But will our new reliance on online pickup and delivery continue...


Jan 10, 2021

Which mall stores sell that one thing you're looking for? Jesse Michael, Managing Director at Adeptmind talks about creating a search engine that will answer that question. The technology from Adeptmind is already being used to power search and product discovery in the Cadillac Fairview app LiVE by CF and on websites...


Dec 22, 2020

Bricks-and-mortar store associates already have the knowledge and skills to help online shoppers find what they need. Oscar Sachs, CEO and Cofounder of Salesfloor envisions a future where those store associates are seamlessly connected with electronic shoppers.

James Cook is the director of retail research in the...


Dec 13, 2020

Nicole Leinbach Reyhle talks about how independent retailers have coped with the COVID crisis, the technologies they use to better serve customers and how they are faring this holiday season. Nicole is the founder of Retail Minded and co-founder of the Independent Retailer Conference.

James Cook is the director of...


Nov 20, 2020

Anne Mezzenga and Chris Walton worked together on Target's store of the future project and now they're co-CEOs of Omni Talk & Third Haus.

They talk about the latest innovations in friction-free commerce, including computer vision and scan-and-go technology. They also discuss the perils and opportunities for malls...