Nov 23, 2017

In a 2015 survey, retail workers were asked what was the craziest thing they saw during the holiday shopping season. The results were compiled in the report Retailers of America, We Thank You.

James Cook catches up with Carol O'Grady and Liz Ostrander to learn about how Minnesota's Rosedale Center is using an augmented reality app to make waiting in line for Santa fun and interactive. Also, Extreme Sandbox, a heavy equipment adventure company, has opened a shop at the mall with virtual versions of construction vehicles that visitors can take for a spin.

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James Cook is the director of retail research in the Americas for JLL.

Theme music is Little Lily Swing by Tri-Tachyon under Creative Commons 4.0 license.