Jan 17, 2021
Sucharita Kodali, the retail industry analyst at Forrester joins James for a look back at the year in retail and a look forward to 2021. With vaccines rolling out and an expected return to cities, travel and experiential shopping, it's a hopeful future. But will our new reliance on online pickup and delivery continue at restaurants and grocers?
James Cook is the director of retail research in the Americas for JLL.
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