Jan 17, 2021

Sucharita Kodali, the retail industry analyst at Forrester joins James for a look back at the year in retail and a look forward to 2021.  With vaccines rolling out and an expected return to cities, travel and experiential shopping, it's a hopeful future.  But will our new reliance on online pickup and delivery continue at restaurants and grocers? 

James Cook is the director of retail research in the Americas for JLL. 

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