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Nov 12, 2020

Bob Phibbs is CEO of The Retail Doctor. He talks about how the true job of the retail salesperson is to make the customer feel like the most important person in the world.

James Cook is the director of retail research in the Americas for JLL. 

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Email: jamesd.cook@am.jll.com 

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Read more retail research here:  http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.